About Us
Our Story
Before starting Tech Wise Office Solutions, the two co-founders, Brian and Michelle worked for a successful, locally owned dealership in Houston, TX. In 2017, after 35 years in business, the family-run office equipment dealer was purchased by a large corporation headquartered out of Ohio. Brian and Michelle had each been with the company for over a decade, and understood the benefits that a locally owned, family run company provided. Nevertheless, the duo stayed on board and continued to work for the larger organization for several years after the acquisition.
During their tenure with the large corporation, they witnessed the gradual deterioration of the culture and values they had helped build and cultivate for more than a decade. If faced with a customer issue that was time sensitive, they could no longer make decision locally to help expedite the solution. Instead, they would have to defer to someone in Ohio and wait. Customer support, service dispatch, and other critical departments were moved out of the local office and dispersed to different location outside of Texas, essentially eliminating the personal component. With positions, and sometimes whole departments, being moved out of state, there were layoffs and pay cuts throughout the company.
Frustrated by these and other issues, Brian & Michelle decided to take it upon themselves to create the kind of company that they want to work for…and that their customers deserve. Thus, the duo submitted their resignation letters and set out to form Tech Wise Office Solutions!
Our Unique Approach
Tech Wise Office Solutions was founded with the vision to create a company that understands the community that supports it and shows its gratitude by supporting the community. Thus, we approach each day with these 10 principles in mind:
- We serve our internal and external customers with an attitude of gratitude.
- We show our appreciation for the community that supports us. We express this appreciation in 3 ways: verbally, physically, and monetarily.
- We work to our potential, not to a quota, projections, or a time clock.
- Each of us has an important role to play in the process, and achievement of, our mission to make doing business with our company an easy, time efficient, and value-rich experience that is recognized by our customers, colleagues, and competitors alike.
- We will create an atmosphere that is advantageous for growth of the company and individual. This includes providing the training, resources, and support to help our team members reach higher, achieve more, and grow their contribution to the company and community.
- We put the highest priority on effective, honest communication. The quality of our communication will determine the size of our results.
- We are experts and stewards of our industry. We will know our products and services, as well as our competitor’s products and services, better than anyone else.
- We are masters of our craft and put in the work necessary to be considered so. We train, participate, and teach in our respective fields of expertise.
- We will demonstrate that we will achieve greatness as a team by working harder and smarter than our competition. Each of us will set the standard through the quality and quantity of our work.
- We must remember that money is a byproduct of doing a good job for people. We must always consider the value of our customers when making decisions that will have an impact on them.
Tech Wise Office FAQs
Who does Tech Wise work with?
We work with a variety of small businesses and organizations in the Houston area. Some of our recent clients have included nonprofit organizations, churches, healthcare facilities, shipping terminals, law firms, and teachers to name a few. Learn more by reading our latest Case Studies.
What types of office products are available?
Our product line extends to a number of different categories. While there is no limit to the types of office products we can access, we currently stock multifunction printers, copiers, and office furniture.
What types of services does Tech Wise provide?
Helping businesses simplify their workflow process is one of our main goals. We offer document management solutions, managed IT services, and managed printing services (MPS) tailored to the needs of each business.
What vendors does Tech Wise carry?
As an office equipment dealer, we have access to a wide range of products and services to enhance your office space. These vendors include but aren’t limited to DeskMakers, Haworth, HermanMiller, HP, Knoll, Kyocera, PaperCut, Sharp, Square9 Networks, and Steelcase.
What is the Fix or Replace Guarantee?
Get more info: Fix or Replace Guarantee
Focused on Our Community
To show our appreciation to our customers, we donate 5% of all profits to non-profit organizations working to make a difference in the lives of our community.
